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Privacy Policy

Last updated: May 2026

1. Introduction

Studo Guide ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa and other applicable data protection laws.

By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information

  • Full name, email address, and phone number when you register
  • Grade level and school information
  • Academic results and subject choices you input
  • Assessment responses and career interest data
  • Profile photo (optional)

Automatically Collected Information

  • Device information (browser type, operating system, screen resolution)
  • IP address and approximate geographic location
  • Pages visited, time spent, and navigation patterns
  • Cookies and local storage data for session management

3. How We Use Your Information

We use your personal information to:

  • Provide and personalise our career guidance, assessment, and tutoring services
  • Generate personalised career reports, subject recommendations, and university match results
  • Match you with suitable tutors based on your academic needs
  • Send you notifications about your account, assessment results, and platform updates
  • Improve our platform through aggregated, anonymised usage analytics
  • Communicate with you about bursaries, competitions, and other opportunities relevant to your academic journey
  • Detect and prevent fraud, abuse, or security threats

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

  • Tutors: When you book a tutoring session, your name and relevant academic information may be shared with the assigned tutor to facilitate the session.
  • Universities and Bursaries: If you use our university application or bursary services, relevant information may be shared with participating institutions as part of the application process.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process.
  • Service Providers: We use trusted third-party services (hosting, analytics, email) that process data on our behalf under strict confidentiality agreements.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security audits. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (POPIA)

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to the processing of your personal information
  • Portability: Request your data in a structured, machine-readable format
  • Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at support@studoguide.co.za.

7. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. You can control cookie settings through your browser. Disabling cookies may affect some features of the platform.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

9. Children's Privacy

Studo Guide is designed for students aged 13 and above. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly. Parents or guardians may contact us to review or delete their child's information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us: