Tutor Support
Get help with your tutor account, sessions, payments, and more.
Frequently Asked Questions
How long does the verification process take?
Verification typically takes 1-2 business days. We review your qualifications, ID, and any supporting documents. You will receive an email once your account is approved.
Can I tutor multiple subjects?
Yes! You can list as many subjects as you are qualified to teach. Each subject will appear on your profile, and students can filter tutors by subject.
What happens if a student does not show up?
You will still be paid for the session. Report the no-show through your dashboard, and our team will process the payment within 24 hours.
How do I handle disputes with students?
Contact our support team via WhatsApp or email. We mediate all disputes fairly and aim to resolve them within 48 hours. Both the tutor and student are heard before any decision is made.
Can I offer both online and in-person sessions?
Yes. You can set your preferred session mode (online, in-person, or both) in your profile. For in-person sessions, you can specify your location and preferred meeting spots.
How do I improve my tutor rating?
Maintain a professional attitude, prepare for each session, communicate promptly with students, and encourage students to leave reviews after successful sessions.